Policies/FAQ'S

Shipping Times

Processing takes 3-4 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.)

Return Policy

Due to the nature of the product all sales are final. No returns or exchanges.

What does the term “wefted” mean?


Wefted hair is hair used for weaving. It is sewn or bonded (with special bonding glue) into a track/braid ready for the weaving process. A weft looks like a curtain or hair stitched together along the top.



Can Weft be Cut?

Yes. Our wefts are reinforced and made by a machine. They can be cut without unraveling. We do not suggest cutting our weft. 


Does this hair shed?


Any hair that has been manufactured to be stitched on a weft is entitled to experience minimum shedding which is absolutely normal. Minimum shedding meaning (the hair will never have a noticeable or drastic decrease in its density or volume. However, proper maintenance is extremely important and advised.

How much does each bundle weigh?


Each bundle is weighted between 3.2-3.5oz.



Will each weft be the same length?

Virgin Hair is first weighted 3.2-3.5oz and hand sewed on a weft, so the wefts will be different between each bundle.

Can I color this hair?


Yes, this is 100% virgin human hair that is not processed in any way. So you can color the hair, once virgin hair is treated in any way, it is no longer virgin, and therefore we recommend that you color or process your Brazilian hair by a professional.

What type of hair care products should I use?

Treat this hair like your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable. We recommend using a deep conditioner on your virgin hair once per week, but avoid using oil or heavy styling products.



How long does the hair last?


This hair can last for a very long time depending on how you maintain it. Treat it like your own hair and take good care of it and it will last longer. Depending on maintenance, hair will last 6 months to 2 years.

What is the definition of Virgin?


“Virgin” meaning guaranteed to be unprocessed, free of any hair color or chemicals; retaining all cuticles in its original healthy state. Virgin Hair is the most luxurious hair extension on the market.